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Owen Blackwood Craftsmanship customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.


Contact details
Telephone
07852752794

Email
owenblackwood@outlook.com


What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints
     

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

  • Recorded images, such as photos or videos

  • Records of consent, where appropriate
     

We collect or use the following information for research or archiving purposes:

  • Names and contact details

  • Recorded images, such as photos or videos

  • Records of consent, where appropriate
     

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

  • Financial transaction information
     

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Payment details

  • Purchase or service history

  • Correspondence
     

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.


Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

 

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure – You have the right to ask us to delete your personal information.

  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing – You have the right to object to the processing of your personal data.

  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
     

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.


Our lawful bases for the collection and use of your data
For services and goods:

  • Consent

  • Contract

  • Legal obligation

  • Public task
     

For service updates or marketing purposes:

  • Consent

  • Contract

  • Legal obligation

  • Public task
     

For research or archiving purposes:

  • Consent

  • Contract

  • Legal obligation

  • Public task
     

For legal requirements:

  • Consent

  • Contract

  • Legal obligation

  • Public task
     

For dealing with queries, complaints or claims:

  • Consent

  • Contract

  • Legal obligation

  • Public task
     

Where we get personal information from

  • Directly from you
     

How long we keep information

  • Five years
     

Who we share information with

  • Others we share personal information with

  • Photographs of the work may be shown publicly on our website, social media or other marketing and information media unless you express otherwise
     

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.


If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.


The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint


Last updated: 15 November 2025

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